Secondary Blocks

Customer equipment

This guide explains the different parts that make up the customer equipment block.


Customer equipment

A Customer Equipment block in a contract sets out the terms and conditions regarding the use, maintenance, and compliance of the equipment that one party (the customer) provides to another party for the purpose of fulfilling the contract’s obligations.

This block typically details the list of equipment to be provided, mandates compliance with all relevant laws, sets expectations for the condition and upkeep of the equipment, stipulates regular stocktaking responsibilities to maintain inventory control, and outlines procedures and liabilities in the event of defective equipment.

In the context of technology contracts, this clause is particularly critical due to the often specialized, high-cost nature of equipment involved, as well as the potential service interruptions and cost implications associated with equipment malfunctions or misuse.



Clearly defining the equipment to be provided prevents misunderstandings between parties. For instance, in a contract between a software company and a data center, if the data center has to provide specific servers or network equipment, it should be clearly listed in a schedule to avoid disputes or issues related to hardware compatibility or performance.

Compliance with laws

Compliance ensures that all provided equipment adheres to the relevant legal and regulatory standards, mitigating legal risks. For instance, if Customer is supplying equipment that will be used in Europe, it must comply with EU safety regulations and standards such as CE marking or the GDPR for data handling and privacy.

Condition of equipment

This part protects both parties by establishing expectations around the maintenance and handling of the equipment. For instance, if the Provider uses the Customer’ss laptops for coding services, they need to ensure the laptops remain in good condition. This means no physical damage or unauthorized modifications to the hardware.


Regular inventory checks are crucial for accountability and management of resources. For example, if the Provider is a software development firm using high-value equipment from the Customer, regular stocktaking can prevent loss or misuse of this equipment, and ensure all resources are being utilized effectively.

Defective equipment

This part protects the Provider from being held accountable for service issues or costs arising from defective equipment provided by the Customer. For instance, if the Provider is a cloud service provider using servers provided by the Customer, and these servers have recurring hardware faults, this part would protect the Provider from bearing the costs of additional resources or personnel required to keep the services running.

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