Customer delays

The customer delay block outlines the consequences and steps to be taken when a customer’s actions or inactions cause a delay in the project. These provisions protect the service provider from potential negative impacts of customer delays and help to manage expectations for both parties.

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Let’s consider a practical example: Imagine you own a software development company, and you’re working on a project for a client. According to the contract, the client must provide you with certain information, like system requirements or user access, by a specific deadline for you to complete the project on time.

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However, the client fails to provide the necessary information on time, causing your team to fall behind schedule. In this situation, customer delay provisions in your contract would come into play. These provisions would specify the actions you can take, such as:

1. Extending the project deadline to accommodate the delay caused by the client.
2. Charging the client an additional fee to cover the costs of allocating more resources to catch up on the delayed work.
3. Following a predefined process to communicate the proposed changes to the client and negotiate a resolution.

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By including customer delay provisions in the contract, both you and the client have a clear understanding of what happens when delays occur, protecting your interests and fostering a fair and collaborative approach to resolving issues.